Vendor declaration
If we are scoring you, this is how you answer. Five questions, the same ones behind every score in the index. Your answers are published as vendor-reported alongside our own assessment, and where the two disagree by a wide margin we show both figures rather than choosing one.
Fair Renewal Partner
The badge records transparency and engagement. The score measures the fairness of the terms. They are deliberately different things, and a badge is never evidence of a good score.