Support software with public per-agent pricing and a usable free tier.
Venduris Fairness Score
66/100Ordinary market practice. Manageable with preparation.
Evidence basis
Reviewed September 2026
Each category carries the weight set out in the methodology.
Observed from customer contracts and renewal correspondence covering published list pricing and discount structure. Based on paperwork supplied by three or more buyers, cross checked against the vendor's published terms.
Vendor-reported: 81/100
Submitted by the vendor through the structured declaration form.
Freshdesk renews automatically with a notice window a buyer has to track themselves, and downgrades are limited mid-term.
Vendor-reported: 72/100
Submitted by the vendor through the structured declaration form.
Freshdesk has no stated increase policy, though observed moves have stayed within a broadly consistent range.
Vendor-reported: 69/100
Submitted by the vendor through the structured declaration form.
Discounting at Freshdesk is discretionary: available on multi-year or larger commitments, rarely on a flat renewal.
Vendor-reported: 57/100
Submitted by the vendor through the structured declaration form.
Vendor-reported. The vendor submitted a declaration covering AI usage, data and model terms in the signed agreement. Reviewed against public terms but not independently verified against customer contracts.
Vendor-reported: 64/100
The vendor's own rating for AI usage, data and model terms in the signed agreement, broadly in line with what public terms show.
How to read this: the overall figure is a weighted average of the five categories, and one evidence basis applies to the whole card rather than category by category. The vendor completed the full declaration and its own figures are recorded next to ours, category by category. Participation does not move a vendor up the table, and where the two readings disagree both stay published.
Taking part does not raise a score. It changes what we can show our working against.
This score measures commercial treatment at renewal, not product quality. A vendor can be excellent and still price hard.
Venduris tracks your renewal dates, notice windows, and price movements so none of this arrives as a surprise.